Refund Policy

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@canopusgroup.us

EXCHANGES(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@canopusgroup.us and send your item to: CANOPUS GROUP, 3409 W MacArthur Blvd, Santa Ana CA 92704, United States. 

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